Welcome to the Marie Boost FAQs page. Here, we have compiled comprehensive answers to some of the most common questions our customers ask. If you need further assistance or have additional questions, please do not hesitate to contact our Customer Support team.

1. What types of products does Marie Boost offer, and how do I know if a product is covered under warranty?

At Marie Boost, we specialize in providing high-quality health, wellness, and beauty products designed to enhance your lifestyle. Our product range includes supplements, skincare items, and wellness tools crafted with care and precision. To determine if a specific product is covered under warranty, please check the product description page where warranty details are usually specified. Typically, products that are covered under warranty are explicitly marked, and the warranty period (such as 30 days, 90 days, or up to 12 months) is noted. Additionally, all warranty terms and conditions are outlined in our Warranty Policy, which applies to eligible products. If you are unsure whether a product is covered or need clarification, our Customer Support team is happy to assist you.

2. How long is the warranty period for my purchased product, and when does it start?

The warranty period varies depending on the specific product category and any promotional offers at the time of purchase. Generally, warranty durations can range from 30 days to 12 months from the date of purchase. The warranty period officially begins on the purchase date, which is confirmed by your proof of purchase—such as a receipt, invoice, or order confirmation. It is important to retain your proof of purchase, as it will be required when making warranty claims. To check the exact warranty duration applicable to your product, please review the product details or contact our Customer Support team.

3. What should I do if I believe my product is defective or has a manufacturing defect?

If you suspect that your product has a manufacturing defect or is not functioning as intended, please contact our Customer Support team promptly. You will need to provide detailed information about the issue, along with photographic evidence if possible, and proof of purchase. Our support team will guide you through the warranty claims process, which may include inspecting the returned product. Once the defect is verified and the claim is approved, we will determine whether to replace, repair, or refund the product. We aim to resolve warranty issues efficiently to ensure your satisfaction.

4. Are there any damages or issues not covered under the warranty?

Yes, our warranty does not cover damages or issues caused by misuse, abuse, neglect, unauthorized repairs, alterations, or accidents. Additionally, damages resulting from natural wear and tear, cosmetic damages such as scratches or discoloration, exposure to extreme conditions, or damage caused by external factors like fire, water, or natural disasters are not covered. If the defect or issue arises from these causes, our warranty policy will not apply, and repair or replacement services may be charged accordingly.

5. How do I initiate a warranty claim, and what information do I need to provide?

To initiate a warranty claim, please contact our Customer Support via email or phone. You will need to provide the following information:

• Proof of purchase (receipt, invoice, or order confirmation)
• A detailed description of the problem or defect
• Photographs demonstrating the issue
• Your contact details and shipping address

Our team will review your submission and guide you through the process, which may include returning the defective product for inspection. Once the claim is approved, we will arrange for repair, replacement, or refund as appropriate.

6. Will Marie Boost cover the shipping costs for returning defective products?

In most cases, if the warranty claim is approved due to a manufacturing defect or product malfunction, Marie Boost will cover the shipping costs associated with returning the defective product. We may provide prepaid shipping labels or instructions on how to send the product back at no cost to you. However, if the warranty claim is denied—for example, due to misuse or damage caused outside of warranty coverage—you may be responsible for the shipping costs. Specific details will be communicated during the warranty claims process.

7. Can I get a refund instead of a replacement or repair?

Yes, depending on the nature of the defect and the circumstances of your warranty claim, Marie Boost may offer a full or partial refund if the product is found to be defective and cannot be repaired or replaced to your satisfaction. Refunds are usually processed upon receipt and inspection of the returned product and are subject to our refund policies. We encourage you to review our Refund Policy for detailed information, and our Customer Support team can assist you throughout the process.

8. Are cosmetic damages, like scratches or discoloration, covered under the warranty?

Cosmetic damages such as scratches, dents, or discoloration that do not affect the functionality or performance of the product are generally not covered under warranty. Our warranties focus primarily on manufacturing defects and issues that impair the product’s intended use. If you have concerns about cosmetic damages, please contact our support team for guidance. In some cases, cosmetic damages may be eligible for repair or cosmetic replacement services at an additional cost.

9. Can I modify or repair my product myself if it develops an issue?

We strongly advise against attempting to repair or modify the product yourself. Unauthorized repairs or modifications can void your warranty and may cause further damage or safety hazards. For any issues covered under warranty, please contact our Customer Support team. We will facilitate professional repairs, replacements, or refunds as appropriate, ensuring the safety and integrity of your product.

10. What happens if my warranty claim is denied?

If your warranty claim is denied, it is typically due to reasons such as the issue being caused by misuse, accidental damage, unauthorized repair, or outside the warranty period. In such cases, our support team will provide a detailed explanation. If you wish, you can opt for paid repair or replacement services. We also recommend reviewing our Warranty Policy to understand the scope and limitations of coverage. Our team is available to discuss alternative options or to advise on how to proceed.

11. Can I extend or purchase additional warranty coverage for my products?

Currently, Marie Boost offers standard warranty coverage as specified for each product. At this time, we do not provide options to extend or purchase additional warranty coverage directly. However, we are continually evaluating our warranty programs and may introduce extended warranty options in the future. Please stay updated by subscribing to our newsletter or visiting our website regularly.

12. How do I contact Marie Boost for warranty-related questions or support?

For any warranty inquiries, claims, or support, you can contact Marie Boost’s Customer Support team through the following channels:

• Email: support@marieboost.store
• Phone: +1 346 634 1225

Please provide your proof of purchase, product details, photographs if applicable, and a detailed description of your issue to facilitate a smooth and prompt resolution. Our team is dedicated to assisting you and ensuring your experience with Marie Boost remains positive.