At Marie Boost, we are committed to providing our customers with high-quality products and a satisfying shopping experience. We understand that sometimes, you may need to return an item or request a refund due to various reasons such as product dissatisfaction, incorrect orders, or damaged goods. This Refund and Returns Policy outlines our procedures, eligibility criteria, and the steps you need to follow to initiate a return or refund. Please read this policy carefully before making a purchase, and feel free to contact our customer support team if you have any questions or need assistance.

1. General Principles

• Customer Satisfaction: Our primary goal is your satisfaction. If you are unhappy with your purchase for any reason, we encourage you to review our return policies.
• Eligibility: Items are eligible for returns or refunds only under specific conditions outlined below.
• Time Frame: Requests for returns or refunds must be made within a specific time frame from the date of delivery, typically within 30 days, unless otherwise specified.
• Condition of Items: To qualify for a return or refund, items must be unused, in their original packaging, and in the same condition as when received.

2. Items Eligible for Return and Refund

Our policy covers the following scenarios:

• Damaged or Defective Items: If you receive a product that is damaged, defective, or not as described, you are eligible for a return and full refund or replacement.
• Incorrect Items: If we mistakenly shipped the wrong product or size, please contact us promptly for an exchange or refund.
• Unopened Items: Items that are unused and unopened may be returned within the specified return window.
• Other Special Cases: Any other issues that compromise the quality or authenticity of the product.

Please note that certain products, such as personalized items, intimate apparel, or items marked as final sale, may not be eligible for return.

3. Non-Eligible Items

The following items are generally not eligible for returns or refunds:

• Items that have been used, opened, or altered.
• Items damaged due to misuse or mishandling.
• Items purchased during clearance or marked as final sale.
• Gift cards and downloadable digital products.

4. How to Initiate a Return

To start the return process, follow these steps:

1. Contact Customer Support: Reach out to our customer service team at support@marieboost.store or call +1 346 634 1225 within 30 days of receiving your order. Provide your order number, details of the issue, and photos if applicable.
2. Receive Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization (RA) number and instructions for returning the item.
3. Prepare the Package: Ensure the item is in its original packaging, include any accompanying documents, and securely pack the item.
4. Ship the Item: Send the package to the designated return address provided during the authorization process. We recommend using a trackable shipping method, as we are not responsible for lost or delayed returns.
5. Return Receipt and Inspection: Once we receive the item, our team will inspect it to confirm eligibility. You will be notified of the outcome.

5. Refund Processing

• Time Frame: Refunds are processed within 7-10 business days after we receive and inspect the returned item.
• Method of Refund: Refunds will be issued via the original payment method used during purchase. If the original payment was made via credit card, the credit will be applied to the card used.
• Partial Refunds: In cases where the returned item is not in its original condition or is missing parts, a partial refund may be issued, or the return may be declined.
• Shipping Fees: Shipping costs are generally non-refundable unless the return is due to our error or a defective product.

6. Exchange Policy

If you wish to exchange an item for a different size, color, or variant, please contact us within the return window. Exchanges are subject to availability. If the desired item is unavailable, a refund may be issued instead.

7. Damaged or Lost Items During Return Shipping

• Damaged Items: If your return package arrives damaged, please contact the shipping carrier immediately and notify us. We may require photographic evidence before processing the claim.
• Lost Packages: We are not responsible for items lost in transit during return shipping. We recommend using a shipping service with tracking and insurance.

8. Refunds for Gifted Items

Refunds or exchanges for gifted items are processed in the same manner as regular orders, provided the return eligibility criteria are met. Refunds will be issued to the original purchaser’s payment method unless otherwise specified.

9. Changes to the Refund and Returns Policy

Marie Boost reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. We encourage customers to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or need assistance with your return or refund process, our dedicated customer support team is here to help:

Email: support@marieboost.store
Phone: +1 346 634 1225

We appreciate your trust and strive to make your shopping experience with Marie Boost positive and hassle-free. Your satisfaction is our priority, and we look forward to serving you better each time.